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Technical Support Analyst
Yuno
Descrição da vaga
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 9pt; font-family: Arial, sans-serif; color: #999999;">Remote, LATAM, Full Time, Individual Contributor, +1 year of experience</span></strong></p>
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<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 17pt; font-family: Arial, sans-serif;">Who We Are</span></strong></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.</span></p>
<p style="line-height: 1.8; margin-top: 0pt; margin-bottom: 3.75pt;"> </p>
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<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 17pt; font-family: Arial, sans-serif;">About The Role</span></strong></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">We are orchestrating the best high-performing team!</span></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">We're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team â the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.</span></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard â every payment matters, every client interaction is an opportunity to deliver something exceptional â and we expect the same from the people on this team.</span></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">This role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, a
<hr>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 17pt; font-family: Arial, sans-serif;">Who We Are</span></strong></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.</span></p>
<p style="line-height: 1.8; margin-top: 0pt; margin-bottom: 3.75pt;"> </p>
<hr>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 17pt; font-family: Arial, sans-serif;">About The Role</span></strong></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">We are orchestrating the best high-performing team!</span></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">We're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team â the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.</span></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard â every payment matters, every client interaction is an opportunity to deliver something exceptional â and we expect the same from the people on this team.</span></p>
<p style="line-height: 1.8; margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">This role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, a
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