Shift Lead

<strong>Overview<br><br></strong><strong>Shift Lead<br><br></strong><strong>Full time 36.75 Hours per week<br><br></strong><strong>Permanent Contract<br><br></strong><strong>Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday<br><br></strong><strong>B&amp;Q Plymouth<br><br></strong><strong> This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 10pm <br><br></strong>Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.<br><br><strong> What's the job? <br><br></strong><strong>Role<br><br></strong>Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&amp;Q’s ambition to make every customer count, so you’ll strive to ensure B&amp;Q is a place colleagues love to work, and customers love to shop. In this role you will:<br><br><ul><li> Be the heartbeat of the store day-to-day and ensure operations are running smoothly. </li><li> Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift. </li><li> Be the first point of contact for customers and colleagues. </li><li> Make sure our stores are safe at all times. <br><br></li></ul><strong>What We Need<br><br></strong>Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:<br><br><ul><li> Passionate about customers and doing the right thing for them. </li><li> Like to have a global view and not be constrained to specific areas of the store. </li><li> Safety conscious and use an eye for detail to spot compliance opportunities. </li><li> Enjoy interacting with colleagues and working in a team. </li><li> Like to bring energy to each day and motivate those around you. </li><li> Confident to have autonomy and trust to make decisions for the customer at pace. <br><br></li></ul><strong> What's in it for me? <br><br></strong>As part of a great team, you’ll be valued for who you are. We’re committed to making B&amp;Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.<br><br>We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes<br><br><ul><li> Award-winning pension scheme </li><li> ShareSave options </li><li> 6.6 weeks holiday </li><li> Payroll giving </li><li> Employee Assistance Programme </li><