Representante Júnior de Sucesso do Cliente

<strong>Team:</strong> Customer Success | <strong>Reports to:</strong> CS Lead <strong>Location:</strong> Fully remote, globally distributed <strong>Level:</strong> Entry-level / early-career<br><br><strong>About Mission Inbox<br><br></strong>We are a B2B email infrastructure platform built for businesses that treat deliverability as a competitive advantage. More than <strong>80 million emails leave our servers every month</strong>, and that number keeps climbing.<br><br>We are early-stage but <strong>cash-flow positive and profitable</strong>. That means you get the energy and ownership of a startup without the survival anxiety that usually comes with it. Every hire moves the needle directly. There is nowhere to hide, and that is the point.<br><br><strong>Read This Part Carefully<br><br></strong>This is not an easy job, and we are not going to pretend otherwise.<br><br>Customer Success is the <strong>backbone of Mission Inbox</strong>. CS is not a side function that answers tickets and forwards bugs. It is the connective tissue between our customers, our product, and our roadmap. When a customer succeeds or churns, it runs through this team first. That comes with real weight.<br><br>If you want a quiet, narrowly-scoped support role, this is the wrong listing. If you want to break into the startup world from the single best seat in the building, where you touch support, product, quality, and documentation in the same week, keep reading.<br><br><strong>What You Will Actually Do<br><br></strong>This role spans four areas. You will rotate through and eventually own pieces of all of them.<strong>2. Platform QA</strong><strong>3. Product Direction</strong><strong>4. Knowledge Base Creation<br><br></strong><ul><li> Customer Support</li><li>Be the first human a customer talks to when something is unclear, broken, or on fire</li><li>Resolve deliverability, configuration, and platform questions with speed and accuracy</li><li>Manage conversations in Intercom and turn one-off questions into reusable answers</li><li>Use the product the way customers do, then break it on purpose</li><li>Catch bugs, edge cases, and confusing flows before customers hit them</li><li>File clear, reproducible reports that engineering can act on without a back-and-forth</li><li>Sit closest to the customer, which makes you a primary input to the roadmap</li><li>Surface patterns from support conversations: what confuses people, what they ask for, what they almost churned over</li><li>Translate raw customer signal into product feedback the team can prioritize</li><li>Build and maintain the documentation, guides, and help content that scale our answers</li><li>Turn every recurring question into an article so the next customer self-serves</li><li>Treat the knowledge base as a product, not an afterthought<br><br></li></ul><strong>Who This Is For<br><br></strong>You will thrive here if you<br><br><ul><li>Are early in your career and hungry to learn fast</li><li>Like ownership and discomf