Dealer Performance Specialist

<p>Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility. </p><p>Audi RED aims to be the technology center of North America and eventually the globe for Audi’s digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership, and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions. </p><p><strong>Who we’re looking for <br><br><em>We are happy to share that we are hiring 2 Performance Managers to support our Western and Eastern, Canadian Dealers! Open to all remote candidates across Canada.</em></strong></p><ul><li><em><strong>1 vacancy for Eastern Canada, working on EST hours.</strong></em></li><li><em><strong>1 vacancy for Western Canada, working MST hours</strong></em></li></ul><p>We are looking for an experienced Dealer Performance Specialist to work with a group of OEM Auto Dealerships in North America. This role involves acting as a liaison between the Field Team, Audi Dealership Managers, Internal Stakeholders and cross-functional teams with a focus on program enrollments, support, training, issue resolution, and monitoring performance metrics with the intent of optimizing conversion. <br><br>This is an existing vacancy, not a made-up role — this one’s already got a desk waiting.</p><p><strong>Responsibilities  </strong></p><ul><li>Liaison Role: Serve as a connection point between Dealers, Field Reps, 3rd Party vendors and Internal stakeholders facilitating communication and collaboration. </li><li>Program Enrollments: Handle the process of enrolling dealers in programs, likely related to the oADD platform. </li><li>Support &amp; Training: Provide support to dealers on the platform, analytics and associated programs. Lead training initiatives for the dealer. </li><li>Subject Matter Expertise: Develop an in-depth understanding of the oADD program and platform to act as a reliable source of information, guidance and coaching. </li><li>Issue Resolution: Assist in resolving B2B and B2C issues that may arise from dealers or connected 3rd parties. </li><li>Metrics Monitoring &amp; Improvement: Monitor and enhance performance and lead metrics for assigned dealers and oADD’s related performance of brand websites. </li><li>Program Education &amp; Awareness: Assist field teams in educating and promoting awareness of the program among stakeholders. </li><li>Content Quality Assurance: Regularly assess the quality, accuracy, and relevance of all content on the website. Ensure that the content aligns with the brand's messaging, goals, and