Academic Services Officer

<strong>About EDU<br><br></strong>EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:<br><br><strong>Australian Learning Group (ALG)</strong>: VET provider for international students. Learn more about ALG.<br><br><strong>Ikon Institute of Australia (Ikon)</strong>: HE provider for domestic and international students. Learn more about Ikon.<br><br><strong>About The Role<br><br></strong>We are seeking a proactive, detail-oriented, and student-focused <strong>Academic Services Officer</strong> to join our Higher Education Academic Services team. This role is central to supporting the effective delivery of academic operations, ensuring students receive timely, professional support throughout their academic journey.<br><br>You will play an important role in maintaining accurate academic records while contributing to a positive student experience and ensuring compliance with institutional policies.<br><br>This position will be based within our <strong>Offshore Team (Remote Work and Day Shift).<br><br></strong><strong>Key Responsibilities<br><br></strong><em>Student Support and Academic Administration<br><br></em><ul><li>Provide responsive, accurate, and professional support to student enquiries, escalating complex matters where appropriate.</li><li>Assist in implementing reasonable adjustments for students in accordance with Learning Access Plans and institutional policies.</li><li>Support the student at-risk framework by assisting with the identification, monitoring, documentation, and follow-up of at-risk students.</li><li>Assist in the administration of academic misconduct cases, supporting timely case management and ensuring compliance with institutional policies and procedures.</li><li>Maintain clear and accurate communication with students and relevant stakeholders throughout academic processes.<br><br></li></ul><em>Academic Operations and Compliance<br><br></em><ul><li>Maintain accurate, consistent, and up-to-date data across student management and administrative systems.</li><li>Assist in conducting regular internal audits of Learning Management System (LMS) subject sites to ensure content is accurate, current, compliant, and aligned with institutional standards.</li><li>Support the Academic Services Manager with a range of academic administration activities and operational tasks.</li><li>Ensure accurate record-keeping and documentation across all academic services functions.</li><li>Contribute to continuous improvement initiatives that enhance academic processes and service delivery.<br><br></li></ul><em>Collaboration and Operational Support<br><br></em><ul><li>Build and maintain positive working relationships with internal stakeholders across Academic, Student Experience, Student Administration, Quality Assurance, and People &amp; Culture.</li><li>Collaborate with internal