Working Student (f/m/d) - IT Infrastructure

<p><span style="color: #121317">At Instagrid, you are part of the clean-tech revolution by bringing pure energy into your region, helping professional workers transitioning away from combustion generators and making it possible for them to experience a safe, efficient, clean and silent energy solution.</span></p><p style=";"></p><h4 style=";"><strong><span style="font-size: 1.3em"><span style="color: #121317">Your mission</span></span></strong></h4><p><span style="">As a working student in our IT team, you support the day-to-day operation of our IT infrastructure and actively contribute to projects. You are the first point of contact for our colleagues when it comes to technical questions, and you make sure that workplaces and devices run reliably. Along the way, you'll get to know a modern, fully cloud-based Microsoft 365 environment from the ground up.</span></p><p style=";"></p><h4 style=";"><strong><span style="font-size: 1.3em"><span style="color: #121317">Your Impact</span></span></strong></h4><ul><li><p><strong><span style="color: #121317">1st Level Support / Helpdesk:</span></strong><span style="color: #121317"> You are the first contact for IT requests and incidents – you log tickets, resolve issues independently or escalate them in a well-prepared way, and document your solutions.</span></p></li></ul><ul><li><p><strong><span style="color: #121317">On-Site Service:</span></strong><span style="color: #121317"> You provide hands-on deskside support directly at our Ludwigsburg site – setting up and handing over hardware, troubleshooting at the workplace, and assisting colleagues in person with their devices and peripherals.</span></p></li></ul><ul><li><p><strong><span style="color: #121317">IT Onboarding:</span></strong><span style="color: #121317"> You prepare workplaces and end-user devices (Windows &amp; Mac) for new colleagues, set up user accounts in Microsoft 365 / Entra ID, and support them through their first IT day.</span></p></li><li><p><strong><span style="color: #121317">Client Management &amp; Maintenance:</span></strong><span style="color: #121317"> You manage and maintain our endpoints via Intune, take care of software deployment, updates, and configurations, and keep an eye on the device inventory.</span></p></li><li><p><strong><span style="color: #121317">Project Work:</span></strong><span style="color: #121317"> You support IT infrastructure and automation projects, e.g. rollouts, the introduction of new tools, or the improvement of existing processes.</span></p></li><li><p><strong><span style="color: #121317">Documentation:</span></strong><span style="color: #121317"> You maintain guides and our internal knowledge base so that knowledge stays accessible to everyone.</span></p></li></ul><br /><br /><ul><li><p><span style="color: #121317">You are an enrolled student, ideally in (business) informatics or a comparable field of study – though all tech-enthusiastic study programs are welcome.</span></p></li><li><p><span style="