Payroll Director

<p>Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional customer service. With operations in over 16 countries and a global workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.</p><p><br></p><p><br>At Alorica, we’re driven by a passion for people—both our clients and our employees. Our mission is simple: to make lives better—one interaction at a time. We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters</p><p><br></p><p>.<br>Whether you're looking to start your career or take the next big step, Alorica offers opportunities to learn, grow, and thrive while making a meaningful impac</p><p><br></p><p><strong>t.<br>Summ</strong></p><p>aryResponsible for leading end-to-end payroll operations, ensuring accurate and compliant processing and distribution of payroll for a diverse workforce. This role oversees tax compliance, wage deductions, and regulatory reporting, including year-end activities, and ensures timely filing with government agencies. The Director drives operational excellence by strengthening payroll controls, optimizing processes, and implementing improvements that enhance efficiency, scalability, and complian</p><p><br></p><p><strong>ce.<br>Key responsibili</strong></p><ul><li>tiesOversee the preparation and distribution of multi-country, multi-state/province payrolls to ensure accurate payroll processing for employees across multiple regi</li><li>ons.Ensure compliance with all federal, state, provincial, and international payroll regulations, including wage and hour l</li><li>aws.Oversee accurate withholding and reporting of taxes, deductions, garnishments, and contributi</li><li>ons.Serve as the primary liaison between Payroll and internal departments (HR, Finance, Operations) for payroll-related matters. Provide guidance to HR and business partners on payroll policies, procedures, and compliance requireme</li><li>nts.Support enterprise initiatives such as acquisitions, system conversions, and year-end activities. Resolve complex payroll issues and serve as escalation point for high-impact matt</li><li>ers.Direct and oversee payroll staff to ensure accurate, timely payroll processing in compliance with corporate policies, procedures, and local regulati</li><li>ons.Hire, train, coach, and develop payroll team members, fostering a high-performance and growth-oriented environment. Establish performance standards, set measurable goals, and manage team performance in alignment with organizational objecti</li></ul><p><br></p><p><strong>ves.<br>Require</strong></p><ul><li>mentsAssociate’s degree in accounting, Finance, HR, or related field (or equivalent experience) prefe</li><li>rred.Bilingual in Spanish and Eng</li><li>lish.7-10 years of payroll experience. Prior experience s