Vice-presidente de programas estratégicos para clientes

<strong>About Karbon<br><br></strong>Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.<br><br><strong>About The Role<br><br></strong>The VP, Strategic Customer Programs is the accountable leader for the end-to-end success of a significant program for a strategic customer. Reporting directly to the CCO, this role owns the plan, the people, the customer relationship, and the outcomes from kickoff through go-live and into Phase II and beyond. This is a high-visibility, high-stakes assignment requiring a seasoned operator who can run a complex, multi-workstream program while simultaneously managing a strategic customer relationship.<br><br><strong>Program Leadership<br><br></strong><ul><li>Serve as the single point of accountability from the POC to full deployment and beyond.</li><li>Drive and govern the master project plan across: Onboarding &amp; Configuration, Training &amp; Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting.</li><li>Chair weekly program stand-ups, steering committee sessions, and executive check-ins.</li><li>Own risk identification, escalation, and resolution.<br><br></li></ul><strong>Customer Relationship<br><br></strong><ul><li>Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement.</li><li>Build trust and alignment with project sponsors, operations leads, and office champions.</li><li>Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence.</li><li>Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization.<br><br></li></ul><strong>Team Leadership<br><br></strong><ul><li>Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering.</li><li>Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II.</li><li>Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II.<br><br></li></ul><strong>Delivery &amp; Outcomes<br><br></strong><ul><li>Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II.</li><li>Maintain a live risk register and ensure confiden