Especialista em suporte técnico

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.<br><br>What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.<br><br>With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.<br><br>As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.<br><br><strong>Job Description<br><br></strong>As a <strong>Technical Support Specialist</strong>, you’ll ensure clients receive fast, accurate, and empathetic help while fully leveraging INNERGY Design and integrated CAD/CAM solutions. You’ll troubleshoot complex technical issues, collaborate across teams, and help shape the future of support by training our AI systems to anticipate and resolve client needs automatically.<br><br>This role bridges client experience, technical excellence, and AI innovation, directly impacting customer satisfaction, operational efficiency, and product improvement.<br><br><strong>Key Responsibilities<br><br></strong><strong>Client Support &amp; Experience<br><br></strong><ul><li>Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience.</li><li>Communicate complex technical concepts clearly and empathetically to build client confidence and trust.<br><br></li></ul><strong>Technical Troubleshooting<br><br></strong><ul><li>Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.</li><li>Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations.<br><br></li></ul><strong>AI &amp; Automation Enablement<br><br></strong><ul><li>Tag and label “How-do-I” tickets to train Intercom AI, improving self-service resolutio